1. Overview

am actuaries complies with the Privacy Act 1988 (the Privacy Act), which includes the Australian Privacy Principles and other Australian privacy regulations. These govern how we must handle personal information. Our Privacy Policy explains how we do this and applies to collecting, storing, using, disclosing, and correcting your personal information.

 

We may change our Privacy Policy to reflect changes in our practices and privacy regulation.

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2. Collection of personal information

We collect personal information from our clients, employees, and other stakeholders to provide professional services, manage relationships with clients, conduct research and run our organisation. Where reasonably practicable, we will collect personal information directly from you with your knowledge and, where necessary, with your consent.

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We also collect personal and sensitive information from our clients to provide actuarial and analytical services to those clients about persons connected with its business, such as policyholders, claimants, or customers. This information may include your name, date of birth, work address, contact details, and details of your insurance policies and/or claims. We rely on our client to inform you of this use and obtain your consent.

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We may also collect your personal information when you contact us via email or otherwise or via our website (through cookies).

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3. Storage of personal information

We are committed to ensuring the security of the personal information we hold. We take reasonable steps to protect personal information from misuse, interference, and loss, as well as unauthorised access, modification, or disclosure. If you reasonably believe there has been unauthorised use or disclosure of your personal information, please get in touch with us using the details in the ‘How to contact us’ section below.

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We retain information for varying periods of time depending on legal, regulatory, and legitimate business reasons.

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4. Use of personal information

We will use personal information only for the purposes for which it was collected. The personal information we collect may be used to provide clients and other parties with our services or manage our relationship with you. We may also use personal information about you to provide you with our services and other purposes for which you would reasonably expect us to use that information. We may use any email address or other personal information you provide us at any time.

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5. Disclosure of personal information

We disclose personal information to our clients, third-party service providers, directors, employees, and contractors only for purposes that are consistent with how we have informed you in this Privacy Policy that we will use your information.

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Some of these persons may be based outside Australia. If so, we will only transfer personal information outside Australia in a manner consistent with the Privacy Act’s requirements.

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We may also disclose personal information to any person or authority where we must do so by law.

While we cannot guarantee the security of the information disclosed, we will use all reasonable endeavours to ensure third parties protect the personal information from unauthorised use or disclosure (data breach). If we become aware of a data breach from a third party, we will notify you of the data breach and will endeavour to work with you to limit the potential impact.

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We will not disclose your personal information without your prior consent, except as set out in our Privacy Policy or as specifically agreed with you.

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6. Correction of personal information

We aim to ensure that personal information collected or used is accurate, complete and up-to-date. For information our clients provide, we rely on them to ensure that the personal information provided is correct, complete, and up-to-date.

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Under the Privacy Act, you have a right to seek access to and/or ask us to correct your personal information, subject to any exemptions allowed under the Privacy Act. You can contact us as detailed below in the ‘How to contact us’ section.

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If you request access to your personal information, you must prove your identity. Under our contract, we may need to inform our client of your request.

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7. How to contact us

If you have a question about our Privacy Policy, wish to make a complaint or correction, or want to request access to your personal information, please call or email our Privacy Officer.

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Phone: +61 (3) 8641 6900

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Email: pm@amactuaries.com

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Address: Suite 805, 343 Little Collins Street | Melbourne VIC 3000